Yesterday I asked what the government is doing to investigate the Department of Work and Pensions’ (DWP) shameful record of benefits underpayment.
In recent months my brilliant and dedicated caseworkers have managed to help several people who have been underpaid benefits, including disability benefit. In a number of cases we successfully won back thousands of pounds people were owed. This should be cause for celebration, but it worries me that there are likely to be many people across the country in the same situation.
Even worse, our experience shows that DWP are often slow to respond when confronted with mistakes. This is not good enough. For some disabled people, these mistakes can be devastating.
Watch my exchange with the minister here.
If you live in Bristol West and have problems getting the benefits you are owed, my caseworkers and I may be able to help. Please contact me.